Refund Policy

1.Free Trials

The 7-day Gold trial is completely free — no card is required, so no refund is ever needed. Trials automatically revert to Bronze at the end of the 7-day period.

2.Cancellation

You may cancel a paid subscription at any time from Profile → Manage subscription. Cancellation stops future renewals; you retain access to your paid tier until the end of the current paid period.

Because our subscriptions are structured as one-time payments granting time-limited access (30 days for monthly, 365 days for annual), cancelling does not automatically trigger a refund.

3.14-Day Money-Back Guarantee

If you are not satisfied with a Perkstacker paid subscription, you may request a full refund within 14 days of your original purchase by emailing admin@perkstackerapp.app from the email address on your account.

The 14-day guarantee applies to your FIRST paid subscription only. Renewals, upgrades, and subsequent purchases are handled on a case-by-case basis (see below).

4.Prorated Refunds After 14 Days

After the 14-day money-back window, refunds are generally not offered. However we may issue a prorated refund at our discretion for:

• Extended service outages (>24 hours) that materially impact your use.
• Billing errors (duplicate charges, wrong tier billed).
• Fraud or unauthorized charges.
• Other exceptional circumstances at our sole discretion.

5.How to Request a Refund

Email admin@perkstackerapp.app from the email address on your Perkstacker account. Include:

• Your account email.
• The approximate date and amount of the charge.
• A brief reason (helps us improve).
• Optional: last 4 digits of the card used (helps us match the payment).

We aim to respond within 3 business days. Approved refunds are processed via Stripe within 5-10 business days back to the original payment method.

6.What Happens After a Refund

When a refund is approved:

• Your access is downgraded to Bronze immediately (unless we agree otherwise).
• Any earned referral rewards remain valid.
• Your account and data are retained per our Privacy Policy retention terms.
• You may re-subscribe at any time.

7.Non-Refundable Items

The following are non-refundable:

• Time already elapsed on an active subscription (except within the 14-day window or at our discretion).
• Referral or promotional credits (they have no cash value).
• Fees charged by third parties (bank overdraft fees, currency conversion, Apple/Google in-app-purchase fees if applicable).

8.Chargebacks

Please contact us BEFORE initiating a chargeback with your bank. Unfounded chargebacks impose fees on us that reduce our ability to offer refunds and lower prices. If we determine a chargeback was made in bad faith, we may permanently ban the associated account.

9.Consumer Rights

Nothing in this Policy limits any statutory rights you have as a consumer under applicable law (e.g., the EU 14-day right of withdrawal for distance contracts, or California's automatic-renewal statute). This Policy is offered in addition to, not in place of, those rights.

10.Changes to This Policy

We may update this Policy from time to time. Changes take effect on the Effective date at the top of this page. Refund requests are evaluated under the version of the Policy in effect at the time of your original purchase.

11.Contact

Refund questions? admin@perkstackerapp.app · perkstackerapp.app